I want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance please address your concerns in writing to the Nicholas Munday at NM Business Law, 56 Cinnabar Wharf, 24 Wapping High Street, London, E1W 1NQ with details of your complaint and we will do our best to resolve any issues. Making a complaint will not affect how we handle your case.
If you would prefer to raise the complaint with someone else please say so and, on request, I will appoint an independent solicitor or barrister to investigate your complaint.
We will send you a letter acknowledging your complaint within 10 working days of our receiving your letter. Your complaint will then be investigated, and we will either write to you with a formal response to your complaint or invite you to a meeting to discuss it. We will do this within 5 working days of completing our investigation.
What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.
If you require further assistance, please contact the Professional Ethics helpline.
Nicholas Munday is a Solicitor of the Superior Courts of England and Wales and is fully regulated by the Solicitors Regulatory Authority (SRA).